​​Customer Support
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​Redeeming a Portal Invitation

​​Once your customer account has gone live within the Novotek Customer Support Portal, you will receive an email invitation.

From:            System Support | Novotek U & Ireland Ltd
Subject:      Invitation to join the Novotek Customer Support Portal

Within the body of this email will be a hyperlink, which should take you directly to a page to redeem the invitation. Please click on this link to navigate to the “Redeem Invitation” page. 

If your organisation uses Microsoft 365, you will be able to use your own Microsoft 365 tenant and credentials for authentication. Click on the “Microsoft Entra External ID” button under “Register using an external account”. Otherwise, please create a username and password as per the section below.

Please enter a username of your choosing, along with a password. The email address field will already be populated. Click on the “Register” button to create your account. 

After registration, you will then be presented with your profile page, which will allow you to update your personal information. Make any changes you feel necessary, and then click on “Update” at the bottom of the page.

Please note, in order for the Support Portal to send emails to you, you will need to leave the “Email” checkbox ticked under the “How may we contact you?” section.