​​Customer Support
Portal

Raise a new case

​Creating Cases

​​​ There are two ways to create a case within the portal. There is a “Raise a new case” button at the bottom of the “Home” page.

If you navigate to the “My Support” page, you can also create a case by clicking on the “Open a New Case” button, located on the right of the page.

Once you have clicked on a link to create a case, you will be presented with the Open a New Case page.

​​Please fill out the below fields:

Title
Give your case a descriptive title. This will make identifying the case easier in the future.

Case Type
This is a drop down field. The types available are “Issue”, “Change Request”, “Root Cause Analysis”, and “Information Request”.

Priority
This is a drop down field. Please choose a priority that matches the urgency of your issue.

Description
Please enter as much useful information as possible to help us progress the case quickly.

You can also attach files, for example any reports or screenshots, that may help with the investigation. To do this, there is an “Attach a File” section.